16 November 2021

Putting the customer at the centre of building design.

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James Fenner was a speaker at the UKAA Build to Rent Fayre 2021.

The build to rent market is exploding and as such, the first mover advantage has well and truly gone now. Developers and funders need to carefully consider the customer experience and impact on all elements of building design and the service offering, both for today and the future. In this Ted style talk, James Fenner looked at 10 key customer elements with examples from within and outside of property, and how you can apply them to your next build to rent building.